All Systems Operational

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Overview of operational status, incidents and planned maintenance on .dk domain name service and related administrative services.

DNS (.dk) Operational
a.nic.dk Operational
b.nic.dk Operational
c.nic.dk Operational
d.nic.dk Operational
l.nic.dk Operational
p.nic.dk Operational
s.nic.dk Operational
Website (www.dk-hostmaster.dk) Operational
Self-service portal Operational
Registrar portal Operational
Whois (web) Operational
Whois (text) Operational
EPP (Extensible Provisioning Protocol) Operational
DSU (DNSSEC Update Service) Operational
DAS (Domain Availability Service) Operational
NSU (Name Server Update) Operational
Administrative services Operational
Zonemaster Operational
Stats Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
a.nic.dk (response time)
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b.nic.dk (response time)
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c.nic.dk (response time)
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d.nic.dk (response time)
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l.nic.dk (response time)
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p.nic.dk (response time)
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s.nic.dk (response time)
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Past Incidents
Sep 29, 2022
Notification of service window on our production environment September 29th 2022 06:00 - 07:00 CEST
Completed - The scheduled maintenance has been completed.
Sep 29, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 CEST
Scheduled - We will be implementing important bug-fixes in central components in our production environment regarding invoicing, cancellation, suspension and restore of domains September 29th 2022 06:00 – 07:00 CEST. The update itself will take approximately 30-45 minutes and will be implemented within this time frame.

During the update process, the following actions will be either unavailable or queued:
- Activation of domain (accept of terms and conditions and the registrant has to be ID-controlled if required)
- Manual renewal of domain name
- Change of name servers for domain name
- Change registrar for domain name
- Cancel/delete domain name
- Undo cancel/delete domain name
- Restore domain name from suspension due to automatic expiration/cancellation
- Change ownership of domain name
- Change period for domain name
- Merge subscription periods
- Change proxy contact for domain name
- Change billing contact for domain name
- Creation of nameserver, if the appointed name server administrator is a new user
- Adoption of payer role for a given domain as registrar
- VID service addition and removal
- Cancel and update of waiting list position
- Update of new users/contacts

The .dk name service will not be affected by this update.

Any questions regarding this, can be directed to Tech via our customer support form: https://www.dk-hostmaster.dk/en/contact

We apologize the short notice and any inconvenience this service window may cause.
Sep 28, 15:12 CEST
Sep 28, 2022
Notice of updates to DK Hostmaster email templates for name server administrators (NSA)
Completed - The scheduled maintenance has been completed.
Sep 28, 17:40 CEST
Scheduled - Notice of updates to DK Hostmaster email templates for name server administrators (NSA)

On Wednesday, September 28th 2022, DK Hostmaster will be updating system receipt e-mail templates for name server administrators (NSA).

The changes are minor, but in case of automated parsing being performed by the receiving party, changes are notified 30 days before deployment in order to allow time potential adjustments needed.

Type: Receipt for approved domain redelegate request to NSA

Changes: Subject corrected to contain specific domain in string. If multiple domains are included in the message, subject contains "domain names" (en) / "domænenavne" (da) instead.
Furthermore bug is corrected in order to display either "Domain name" / "Domain names" (en) or "Domænenavn" / "Domænenavne" (da) in first line of body.

Examples:

* Single domain

Subject: REDEL test1234.dk 2/2

Domain name
---------------------------------------------------------
test1234.dk


* Multiple domains

Subject: REDEL domain names 2/2

Domain names
---------------------------------------------------------
test1234.dk
test5678.dk


Type: Receipt for added or deleted DNSSEC keys to NSA
Changes: Correcting of wording always displaying "Another nave server manager has [operation]" (en) or "En anden navneserveransvarlig har [operation]" (da) regardless if addition/deletion was in fact done by NSA or not. Displaying "You have [operation]" (en) or "Du har [operation]" (da) if deletion is done by NSA for domain in question.

Type: Receipt for name server creation
Changes: Replaced wording "created" (en) / "oprettet" (da) with "registrered" (en) / "registreret" (da) throughout template.

Any questions regarding this update can be submitted via our customer support form at https://www.dk-hostmaster.dk/en/contact
Aug 30, 16:08 CEST
Sep 27, 2022
Technical issues processing transactions regarding domain administration
Resolved - This incident has been resolved.
Sep 27, 16:06 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 16:05 CEST
Investigating - We're currently experiencing issues with processing transactions, which results in delays. We're investigating the issue.

The operation of the .dk name service is not be affected by this.

Any questions regarding this, can be directed to Tech via our customer support form: https://www.dk-hostmaster.dk/en/contact

We apologize any inconvenience this may cause.
Sep 27, 15:43 CEST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Issue with english edition of www.dk-hostmaster.dk
Resolved - This incident has been resolved.
Sep 21, 17:26 CEST
Investigating - Dear subscriber

DK Hostmasters website, https://www.dk-hostmaster.dk, is currently experiencing a technical error rendering the english edition unavailable.

We are working on resolving the issue at this moment.

Any questions regarding this can be directed to Tech via our Customer Support form: https://www.dk-hostmaster.dk/da/kontakt.

We apologize for any inconvenience this may cause.
Sep 21, 14:01 CEST
Sep 20, 2022

No incidents reported.

Sep 19, 2022
Notice of updates to DK Hostmaster self service portals
Completed - The scheduled maintenance has been completed.
Sep 19, 11:50 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 11:20 CEST
Scheduled - Notice of updates to DK Hostmaster self service portals

On Monday, September 19th 2022, DK Hostmaster will perform updates to the following services between 11:00 and 14:00 CEST:

• Registrar portal (RP) to version 3.9.0
• Registrant self service portal (SB) to version 5.10.0

No service downtime is expected during these updates.

Features
• Improvements related to domain restore (RP/SB)
• Invoice specifications not accessible in registrar portal [known issue #1981] (RP)
• Using external source for validation of EAN number (electonic invoice address for public Danish, Greenland og Faeroese institutions) (RP/SB)
• Download all financial documents for selected period in one click (RP)

Bug fixes
• Internal redelegation failing (RP)
• Various minor layout and error corrections (RP/SB)

Resources
• Known issues overview
o https://www.dk-hostmaster.dk/en/known-issues
• Release notes
o https://www.dk-hostmaster.dk/en/release-notes
o https://github.com/DK-Hostmaster/rp-service-specification/wiki/Release-Notes#release-390-of-the-registrar-portal-service-rp
o https://github.com/DK-Hostmaster/sb-service-specification/wiki/Release-Notes#release-5100-of-the-self-service-portal-sb
• Service specifications
o https://github.com/DK-Hostmaster/sb-service-specification
• FAQ
o https://www.dk-hostmaster.dk/faq

Any questions regarding this update can be submitted via our customer support form at https://www.dk-hostmaster.dk/en/contact
Sep 16, 13:03 CEST
Notification of service window on our production environment September 19th 2022 06:00 - 07:00 CEST
Completed - The scheduled maintenance has been completed.
Sep 19, 06:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 CEST
Scheduled - We will be implementing important bug-fixes in central components in our production environment regarding invoicing, crediting, cancellation, renew with VID, suspension and restore of domains September 19th 2022 06:00 – 07:00 CEST. The update itself will take approximately 30-45 minutes and will be implemented within this time frame.

During the update process, the following actions will be either unavailable or queued:
- Activation of domain (accept of terms and conditions and the registrant has to be ID-controlled if required)
- Manual renewal of domain name
- Change of name servers for domain name
- Change registrar for domain name
- Cancel/delete domain name
- Undo cancel/delete domain name
- Restore domain name from suspension due to automatic expiration/cancellation
- Change ownership of domain name
- Change period for domain name
- Merge subscription periods
- Change proxy contact for domain name
- Change billing contact for domain name
- Creation of nameserver, if the appointed name server administrator is a new user
- Adoption of payer role for a given domain as registrar
- VID service addition and removal
- Cancel and update of waiting list position
- Update of new users/contacts

The .dk name service will not be affected by this update.

Any questions regarding this, can be directed to Tech via our customer support form: https://www.dk-hostmaster.dk/en/contact

We apologize any inconvenience this service window may cause.
Sep 14, 13:45 CEST
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Notice of updates to DK Hostmaster EPP service
Completed - The scheduled maintenance has been completed.
Sep 15, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:08 CEST
Scheduled - On Thursday, September 15 2022, DK Hostmaster will perform updates to our EPP service between 14:00 CEST and 15:00 CEST:

• EPP service to version 4.5.0

No service downtime is expected during these updates.

Features
• Added resData section including domain for relevant poll messages [known issue #1937]
• Using external source for validation of EAN number (electonic invoice address for public Danish, Greenland og Faeroese institutions) submitted via the dkhm:EAN extension in create and update contact
• Do not allow EAN to be submitted for non Danish, Greenland or Faeroese public institutions
• Do not issue approval request on create nameserver for linked NSA [known issue #1950]

Bug fixes
• Allow EPP service user to request change of name server administrator (NSA)
• Error is returned after successful withdraw command
• Make contact:voice a required field

Resources
• Known issues overview
- https://www.dk-hostmaster.dk/en/known-issues
• Release notes
- https://www.dk-hostmaster.dk/en/release-notes
- https://github.com/DK-Hostmaster/epp-service-specification/wiki/Release-Notes#release-450-of-the-epp-service
• Service specifications
- https://github.com/DK-Hostmaster/epp-service-specification
• FAQ
- https://www.dk-hostmaster.dk/faq

Any questions regarding this update can be submitted via our customer support form at https://www.dk-hostmaster.dk/en/contact
Sep 14, 11:52 CEST
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