All Systems Operational

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Overview of operational status, incidents and planned maintenance on .dk domain name service and related administrative services.

DNS (.dk) Operational
a.nic.dk Operational
b.nic.dk Operational
c.nic.dk Operational
d.nic.dk Operational
l.nic.dk Operational
p.nic.dk Operational
s.nic.dk Operational
Website (www.dk-hostmaster.dk) Operational
Self-service portal Operational
Registrar portal Operational
Whois (web) Operational
Whois (text) Operational
EPP (Extensible Provisioning Protocol) Operational
DSU (DNSSEC Update Service) Operational
DAS (Domain Availability Service) Operational
NSU (Name Server Update) Operational
Administrative services Operational
Zonemaster Operational
Stats Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a major hardware replacement of our central firewall solution for all services related to administration of the .dk top-level-domain June 16th, between 06:00 – 07:30 CEST.

The replacement itself is expected to take 15-30 minutes and will be done during this timeframe. During the replacement all services related to administration of the .dk top-level-domain will be unavailable.

The .dk name service will not be affected by this update.

Any questions regarding this notification can be directed to Tech via our customer support form:
https://www.dk-hostmaster.dk/en/contact

Posted on May 16, 14:30 CEST
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Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022
Completed - The scheduled maintenance has been completed.
May 24, 10:26 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 10:26 CEST
Scheduled - Today DK Hostmaster will perform updates to the following services:

• Registrant self service portal (SB) to version 5.7.0

No service downtime is expected during these updates.

Features
• Introducing integration of the eIDAS infrastructure for registrant services. This is a joint project between four european ccTLD registries. Read more about this joint project here https://regeid.eu/

Bug fixes
• Performance improvements related to DSRECORD operations
• Performance improvements related to redelegation operations
• Various minor layout and error corrections

Resources
• Known issues overview
o https://www.dk-hostmaster.dk/en/known-issues
• Release notes
o https://www.dk-hostmaster.dk/en/release-notes
o https://github.com/DK-Hostmaster/sb-service-specification/wiki/Release-Notes#release-570-og-the-self-service-portal-sb
• Service specifications
o https://github.com/DK-Hostmaster/sb-service-specification
• FAQ
o https://www.dk-hostmaster.dk/faq

Any questions regarding this update can be submitted via our customer support form at https://www.dk-hostmaster.dk/en/contact

May 24, 10:24 CEST
May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 06:56 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:00 CEST
Scheduled - We will be implementing important bug-fixes regarding internal financial processes as well as crediting, suspension and restore of domains in central components in our production environment May 23rd, between 06:00–07:00 CEST. The update itself will take approximately 30-45 minutes and will be implemented during this timeframe.

During the update process, the following actions will be either unavailable or queued:
- Activation of domain (accept of terms and conditions and the registrant has to be ID-controlled if required)
- Manual renewal of domain name
- Change of name servers for domain name
- Change registrar for domain name
- Cancel/delete domain name
- Undo cancel/delete domain name
- Restore domain name from suspension due to automatic expiration/cancellation
- Change ownership of domain name
- Change period for domain name
- Merge subscription periods
- Change proxy contact for domain name
- Change billing contact for domain name
- Creation of nameserver, if the appointed name server administrator is a new user
- Adoption of payer role for a given domain as registrar
- VID service addition and removal
- Cancel and update of waiting list position
- Update of new users/contacts

The .dk name service will not be affected by this update.

Any questions regarding this, can be directed to Tech via our customer support form: https://www.dk-hostmaster.dk/en/contact

May 20, 11:48 CEST
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Resolved - We have closely monitored the EPP service and no longer see any errors related to this incident.
May 18, 13:58 CEST
Monitoring - We believe to have found and corrected the root cause for the high number of internal server errors being observed during domain renew operations.

Last internal server error was registered in our logs at 13:55:07 CEST.

We will continue to monitor the EPP service closely to ensure this issue is now fully corrected.

May 3, 15:45 CEST
Investigating - Unfortunately we still experience technical issues. The service is general operational, but i.e. internal server errors can occur. We will continue to investigate the issue.
May 3, 11:59 CEST
Monitoring - We have implemented some optimizations, which should address the issues. We will be monitoring the result the following days.
Apr 26, 09:54 CEST
Investigating - Dear subscriber

DK Hostmasters EPP service is and have been experiencing technical performance and availability issues due to high load caused by heavy use for the past weeks. This affect automated EPP transactions.

We are working on resolving the issue and will keep you updated on the progress and resolution of this issue.

Any questions regarding this can be directed to Tech via our Customer Support form: https://www.dk-hostmaster.dk/en/contact.

We apologize for any inconvenience this may cause.

Apr 22, 09:01 CEST
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.